Question: How Do I Contact Alibaba Customer Service?

Can you get scammed on Alibaba?

Yes, there are some scammers on Alibaba, just like any other online platform, but that doesn’t mean Alibaba itself is a scam.

By that logic, you can say that eBay, Amazon and Gumtree are scams because you can find MANY unscrupulous businesses on those websites, too..

How do I change my Alibaba email address?

Sign in to My Alibaba.In “Account Settings” click “Change Email address”Answer the “Security Question” (if you submitted one after registration). … Once you have answered the “Security Question” correctly, enter and re-enter your new email address.

How do I get a refund on Alibaba?

If you sign in with APP, please follow below steps:Go to My Alibaba-Manage order, click the order to order detail page.On the order detail page, click Apply for refund to open dispute.Fill the dispute form then click “Submit”.After submitting the dispute, please wait for your supplier’s response.

Can I buy 1 item from Alibaba?

Yes, you can purchase single items on Alibaba, many suppliers are offering low MOQ products. … If the single items are expensive, you can ask for sample order but not just one piece on bulk order from Alibaba supplier. 2. Or you can look for this single item on Aliexpress, which is focusing more on small quantity order.

How do I complain to Alibaba?

Please submit your complaint to Online Complaint Center at with valid proof. Alibaba Security Team will check it and follow up. All the updates can be found in the Complaint Center.

Is Alibaba Trade Assurance safe?

Trade Assurance is the safest way to buy products on Alibaba. … This means that your orders are protected until you get your products. So if for some reason you place an order and you never get your products then Alibaba accepts full liability. Afterward, they handle disputes with the supplier for you.

How long does it take to get a refund from Alibaba?

Once your refund application is approved, will generally refund you within 7 business days. However, this may differ depending on your payment method: Credit Card: receive the refund within 10 working days.

Is everything on Alibaba fake?

Chinese manufacturers selling such products on Alibaba HAVEN’T paid licensing fees and simply use any popular images they can find and put them on these products. These are not genuine, licensed items and you can get into serious trouble selling them online.

Does AliExpress refund money?

Returns & Refund is a guarantee provided by sellers for every product they sell on … You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with seller. Scope of Guarantee. All products on have the Returns & Refund guarantee.

Will Alibaba refund my money?

Provide clear product specifications and quality requirements. Clearly, Alibaba cannot offer a refund entirely based on the buyer’s request. … After the order is confirmed, the supplier should then upload a contract, still on, which specifies the quality requirements, set for the order.

Does Alibaba offer buyer protection?

Trade Assurance covers buyers with 100% payment protection from their selected Trade Assurance suppliers. You’re covered if: Your products are not shipped on time as per the contract with your supplier. Your products do not meet the quality standards as per the contract with your supplier.

Is it legal to resell products from Alibaba? Yes it’s perfectly legal. You’re buying a product from a manufacturer or supplier who sells to retailers, and that includes private label sellers. These manufacturers also supply large companies and brick and mortar stores and usually don’t sell direct to the public.

How do I verify my Alibaba account?

Email Verification to SMS: Bind your mobile phone number with your account to receive verification codes by SMS. Learn more here. SMS to Email Verification: To change to email verification, simply cancel your SMS verification and the system will revert to default settings (email verification).

How do I delete my Alibaba account?

How to Delete Your Alibaba AccountGo to “My Account” Go to the “My account” drop-down located on the top right corner and then click your username.Go to “Member Profile” Under Personal Information, click on Member Profile.Click “Deactivate Account” … Click “Deactivate my account” … That’s it!